The U.S. is currently on track to beat the current record for vehicles recalled within a single year. As of now, first place still belongs to 2004 where 30.8 million vehicles were recalled. With the steady flow of vehicle recalls, it’s vital to have protection in place for the consumers buying the vehicles; but what systems are there to ensure consumers are protected?
So far this year, about 10 million vehicles have been recalled, most of which have been from Toyota, GM and most recently Ford. “I do think manufacturers are more willing to issue a recall at this point because their sheer number in recent months has become a sort of background white noise for consumers,” said Karl Brauer, senior analyst at Kelley Blue Book.
When huge recalls happen, who helps with getting these vehicles off the road and fixed? The answer: franchise dealers. When an auto maker recalls thousands or millions of vehicles, they lean on franchised auto dealerships to make things right in their maintenance and service departments. Franchise dealers provide support to consumers after their vehicles are sold and off the lot, usually free of charge, whether the problem is faulty power steering, or defective ignition switches.
Since there are roughly 18,000 franchise dealerships across the U.S., it’s a large enough system to reasonably handle large vehicle recalls in the millions like the ones we’ve recently seen. While the auto makers are scrambling to deal with performing the recalls and keeping their brand trust intact, franchised dealers are willing and able to make any necessary inspections and repairs for the consumers’ sake to help ensure they remain loyal customers.
Category: Auto Dealer News