Customers are Given Unrealistic Auto Repair Times

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Dealership mechanics warn customers that service advisers are unrealistic in their estimate of repair work.

According to Carlisle & Co.’s Annual Automotive Technician Survey, one-third of clients are being told that their car repair will take less time than it actually will. Technicians say that service advisers are only accurate in their estimates about 83% of the time.

Service advisers are usually the first contact point a customer has with a car dealership, which is why it is instrumental that they strive to give accurate numbers to clients.

The consulting firm believes this is an issue, since expected repair-completion time is a big factor for consumers when deciding which car-service provider to choose. Unrealistic repair time also affects the wages of mechanics who get paid by the hour.

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