Specialists come up with new “best ways” to run an auto dealership all the time. While these might be great tips, every business needs its own approach.
It’s important to identify the issues within each of your departments, but a crucial point is to spot the problems between them and resolve them successfully.
You can start with organizing monthly meetings with the heads of departments, so that there is a good information flow. Make sure that department heads are treated with the needed respect and the authority that comes with the responsibility given to them. As for them, ensure their engagement and active involvement in the company.
The next step is to have monthly launch meetings for all departments together. This will help them to get to know each other better, eventually leading to a unified customer experience. Don’t forget you also need a mission statement and rules for your whole organization, so make sure to provide your employees with such.